1. Purpose of Collecting Personal Information

We collect customer information for the following purposes:
– To support customers in purchasing, payment, and delivery.
– To provide product information, services, and customer support upon request.
– To send notifications about promotions and new products.
– To resolve issues that may arise during the purchasing process.

2. Scope of Information Collection

We collect customers’ personal information when an order is placed on the website, including:

  • Full Name

  • Email Address

  • Phone Number

  • Delivery Address

3. Information Retention Period

Members’ personal data will be stored until they request deletion, or they log in and manually delete it.
In all other cases, the member’s personal data will be securely stored on the server of theci.vn.

4. Parties or Organizations That May Access This Information

– Shipping partners: Provided with necessary information (Name, Address, Phone Number) for delivery purposes.
– Company staff: Specific departments will access data to provide customer support during product use.
– Third-party service providers or affiliates: For services and purposes outlined in Section 1, under strict confidentiality agreements.
– Legal obligations: We may disclose personal information if required by law or legal process.
– Business transfer (if applicable): In the event of a merger or acquisition, the acquiring entity may access stored data, including personal information.

5. Information Collection and Management Unit

  • Company Name: TAN DUOC PHAT GROUP CO., LTD

  • Business Registration Certificate No.: 0108771061, issued by the Department of Planning and Investment of Hanoi on June 6, 2019.

  • Head Office: 3rd Floor, No. 197 Dai La Street, Tuong Mai Ward, Hanoi City, Vietnam

6. Methods and Tools for Users to Access and Edit Personal Data

If you wish to access or edit your personal information, you can:
– Call our hotline: 1800 2015
– Email: tanduocphat.mkt@gmail.com

Complaint Handling Regarding Misuse of Personal Information

At theci.vn, protecting your personal information is our top priority.
You can rest assured that all information provided to us will be kept confidential.
We commit not to share, sell, or rent your personal information to any third party.

We only use your information in the following cases:
– To improve our customer service quality
– To resolve complaints or disputes
– When required by legal authorities

Theci.vn understands that your right to protect your personal data is also our responsibility.
If you have any questions, feedback, or concerns related to our privacy policy or the misuse of personal data beyond the agreed scope, please contact us directly via:
📞 Hotline: 1800 2015
📧 Email: tanduocphat.mkt@gmail.com

We will promptly investigate and respond directly to resolve the issue.